---
title: "Contact · The Pixel"
description: "One email address, read by a person. Write about a payment, a display name that should come down, a privacy request, or a mistake on these pages. Include the date and the amount you paid — there is no account to look you up by."
source_url: "https://thepixel.lol/contact"
markdown_url: "https://thepixel.lol/contact.md"
site: "The Pixel"
mcp_endpoint: "https://api.openboss.lol/mcp"
---
# Contact

**ziga@flisko.si**

One address. A person reads it. There is no bot.

## 01 — Put this in the message

**The date and the amount of your payment, and the name you typed.** That is not
a formality — it is the only way we can find you. There is no account here, no
password and no email address on file, so those three things are the whole search
index.

If you still have your receipt link — the page Stripe sent you back to after
paying — send that as well. It identifies the payment exactly.

## 02 — What people usually write about

- **A payment that looks wrong.** Charged twice, charged an amount you did not
  expect, or a payment that went through with nothing to show for it.
- **A display name that should come down.** Yours, or somebody else's. Say which
  name and why.
- **A privacy request** — a copy of what we hold, a correction, or an erasure.
  [The privacy page](/privacy.md) sets out what each of those actually reaches.
- **A mistake on these pages.** If something in [the rules](/rules.md) or
  [the terms](/terms.md) does not match what the site actually does, that is a bug in
  the most important part of the site and we want to know.

## 03 — What we can do

- Take a name off the pixel and out of the public sale history, replacing it with
  `[removed]`. It takes seconds.
- Find your payment and tell you exactly what happened to it.
- Correct anything on these pages that is wrong.
- Answer a privacy request. Write from anywhere; you do not need to be the
  current owner.

## 04 — What we cannot do

- **Give you the pixel back after somebody outbids you.** Their payment is a
  completed sale at their price. There is nothing to reverse and no queue to put
  you back into.
- **Refund a bid that lost a simultaneous takeover as a matter of course.** That
  payment is charged in full and kept; it says so on the bid form before you pay,
  on the Stripe page, in [the rules](/rules.md) and in [the terms](/terms.md). We may
  still choose to refund a particular payment — a duplicate charge, an obvious
  mistake — but that is a decision made one payment at a time and it is not a
  right you have.
- **Restore a repaint handle you have lost.** If you still have your receipt
  link, open it and the handle comes back on its own. If you have lost both, we
  cannot identify you — there is no account and no email on file, and that is
  exactly the trade [the privacy page](/privacy.md) describes.
- **Pay you anything.** There are no prizes, no winnings and no payouts of any
  kind on this site, to anyone, ever. Nothing of value is ever won here and no
  message to this address changes that.

## 05 — Who you are writing to

The Pixel is operated by Flisko — Informacijske storitve, Žiga Flis s.p., in Slovenia, which is also the
data controller named on [the privacy page](/privacy.md).

There is no support desk, no chat widget, no ticket number and no phone line. One
address, read by a person, who will get back to you when they have read it.

---

## This document

This is the `text/markdown` representation of a page on https://thepixel.lol. Every HTML
page here has one: append `.md` to its path, or send
`Accept: text/markdown`. The HTML page is the canonical one and says the same
things.

- [`/index.md`](https://thepixel.lol/index.md) — the pixel: who owns it right now, and what they paid
- [`/about.md`](https://thepixel.lol/about.md) — what this is, why it exists, and who runs it
- [`/rules.md`](https://thepixel.lol/rules.md) — the mechanics, in bullets, with nothing around them
- [`/pricing.md`](https://thepixel.lol/pricing.md) — what it costs right now, live, and why a cached copy is stale
- [`/terms.md`](https://thepixel.lol/terms.md) — what you are buying; the authoritative document
- [`/privacy.md`](https://thepixel.lol/privacy.md) — everything stored, why, and for how long
- [`/contact.md`](https://thepixel.lol/contact.md) — one email address, and what to put in it
- [`/llms.txt`](https://thepixel.lol/llms.txt) — the site map written for agents, including the read-only public API.

**There are no prizes and no payouts of any kind, ever.** Nothing of value is
won on this site, and the previous owner receives nothing when somebody takes
the pixel from them. Money moves in one direction only. It is an entertainment
purchase, not gambling and not an investment.